AI support agents that answer, act, and hand off across chat, email, and voice.
Chatbase fits teams that want one support agent layer across chat, email, and voice, with actions and human escalation already wired in. The main tradeoff is that the free tier is only a test surface, so real evaluation starts once you accept paid credits and feature gates.
support teams automating real customer issues across chat, email, and phone
Skip it if: you only need a cheap website FAQ bot with no actions, API, or helpdesk escalation
Free is enough to click through the surface, not to judge live support load. The real cost decision starts once API, voice, telephony, and serious credit volume matter.
50 monthly message credits, and inactive free agents are deleted after 14 days.
Paid tiers add more credits, more actions, API, helpdesk, voice, telephony, and integrations.
Test one end-to-end support flow with a real action or escalation path. A polished FAQ demo will overstate the fit.
Use it when the queue is full of order checks, account questions, subscription changes, and policy lookups that can be answered or actioned before a human agent needs to step in.
The strongest part of Chatbase is the mix of channels and actions. It is trying to keep the same support agent useful whether the conversation starts on the website, in email, on the phone, or inside Slack and WhatsApp.
If Chatbase is close but still misses the job, try one of these instead.
